At W&Co Design Solutions Ltd we want you to be delighted every single time you make a purchase from us. Occasionally though, we know you may want to return items that are faulty or damaged in transit.
Our returns policy is very simple ...
The easiest way of letting us know about a problem is to telephone us immediately upon receipt of goods on our Local call rate number 08456 25 35 45 and our helpful staff will be happy to assist you with any query you may have. Confirmation of the “reason for return” should be sent in writing to W&Co Design Solutions Ltd, Unit 9 West Yoke Farm, Michaels Lane, Ash, Sevenoaks, Kent, TN15 7EP or via fax on 08456 25 35 46 within 5 working days of the receipt goods by client or his agent.
If the goods were refused due to damage in transit and signed for as “DAMAGED”, the cost of return should be borne by the courier company. Otherwise, the cost of the return will be borne by the client and the goods will be repaired or replaced (in extreme circumstances) should the “reason for return” be found valid. W&Co will not refund goods (for business to business transactions) that are: a) in good working order b) repairable c) custom made, i.e. produced to the customer’s specifications d) in the possession of the client or their agent for more than 5 working days without informing W&Co in writing. A refund can be given on standard stock items if the above conditions have been met; this refund would incur a restocking fee of 15% of the total order value. In all cases W&Co reserve the right to repair or replace goods over refunding monies.
Should the goods be rejected purely under the distance selling regulations (applies to consumer purchases only) then delivery costs and financial costs (e.g. credit card charges) incurred by W&Co will be borne by the consumer. Refunds in these cases will be refunded upon the receipt of written confirmation of cancellation from the consumer.
The address for any returns to be sent if this is necessary after speaking to one of our very helpful staff is as follows:
W&Co Design Solutions Ltd.
Unit 9 West Yoke Farm
Michaels Lane
Ash, Sevenoaks
Kent. TN15 7EP
United Kingdom
Once clearance has been given by W&Co, please enclose a note giving the reason for the return, wrap the package securely taking into consideration its contents and dispatch to the above address. In some cases though it may not be necessary to return the item/s after you have spoken to a member of staff and this is why it is always best to do this in the first instance.
For your information, our hours of business are:
9.00am - 5.30pm Monday to Friday
On-line 24 hours / 7 days a week
This returns policy does not affect your statutory rights.
