These terms and conditions of business shall apply to all contracts and orders made with clients by W&Co Design Solutions Limited. (Hereafter referred to as W&Co)
PRICES: All prices quoted are strictly net, exclusive of Value Added Tax, VAT will be charged at the current rate. Quotations do not include graphic design, artwork preparation to print, scans, prints, delivery or installation unless specifically stated. All quotations are valid for 30 days from issue and are subject to view of customer's originals, disks, artwork, and detailed instructions. W&Co reserves the right to alter the price and terms of the quotation if, upon inspection of the clients order, they differ significantly from the specification or timescales understood by W&Co when the quotation was given. Prints are quoted for direct output only from client’s print ready file. Any design/art working/proofing time required is charged at £40.00 per hour + VAT.
PURCHASE ORDER AND LEAD TIME: W&Co require from all account holders an official hard copy purchase order on company letter headed paper or official company purchase order form to commence production. For all non-account holders production lead times commence from receipt of purchase order, cleared payment and any other relevant information confirmed in writing. Purchase orders are only accepted from trade or Limited companies. If applicable, production will also only commence upon receipt of print ready digital artwork and completed installation report forms. Lead times could extend if any additional work or special requirements are ordered not included in the original quotation or if there is a delay in client's approval of any required proofs or job specifications. Cancellation fees would apply if a purchase order was withdrawn for any reason. W&Co will use its best endeavours to ensure that orders are completed within the times quoted but will not accept any liability for damages in the event of failure to comply. W&Co cannot accept any claim for consequential loss no matter how caused. Production lead times are subject to confirmation at time of placing the purchase order.
TERMS OF PAYMENT: W&Co require full payment with purchase order from all non-account customers to commence production and/or dispatch of goods. Unless stated, there is a minimum order charge of £100 on standard items and £200 on bespoke items. Credit cards: Visa / MasterCard / Maestro / American Express Payment made via telephone connection between client and W&Co. (American Express Incurs 3.35% charge) Cheque: For non-account customers the cheque must be cleared (normally 3-5 working days) before production commences and/or dispatch of goods. Bankers draft / Bank Transfer: Please note: client's bank may charge a fee for this service (this can take up to 3 working days to complete). Payment must be cleared in W&Co’ s account to commence production and/or before dispatch of goods. Opening an account: New customer credit account for strictly 30 days credit can be opened after completion of three jobs and when the client's cumulative spending with us has surpassed £1000 + VAT.
When all of these conditions have been met application forms are available upon request.
The strictly 30 day credit account can only be opened once the application form has been completed and the following conditions have been met in full as follows:
1. Full name of the business, and whether the business trades under a different name.
2. Registration number, if it is a limited company.
3. How much credit is required.
4. Who is the contact for payment queries, address, telephone, fax and e-mail address.
5. Where to send invoices.
6. Bank address sort code and account number.
7. Details of at least 2 trade references, which must be regular suppliers.
8. Request for consent to obtain a bank reference and request to obtain credit references, if a fee is charged for this facility it will be charged to the client.
9. Full payment must be received within 30 days of date of invoice for account holders.
10. W&Co reserves the right to charge an additional percentage per month on overdue accounts in line with commercial debt regulations for small businesses. This charge is calculated at the current Bank of England base rate plus 8%.
11. All invoice queries must be notified to W&Co in writing within seven days of the invoice date.
12. W&Co retains title to the goods until all amounts due from the Client are paid in full. In the event of the client being unable to pay his debts, W&Co may enter the Client¹s premises and recover the goods, which are its property by virtue of this clause.
13. Any costs incurred in recovering debt by third party will be passed onto the debtor.
14. W&Co Design Solutions Ltd in line with other organisations incorporate creditworthiness through a professional credit company to establish credit ratings and we are obliged/committed to act upon their information to ensure "Good and Fair Credit Management".
SERVICE AND DELIVERY: All service and delivery dates quoted are from the receipt of the Client's orders and origination in our studio (and full payment in the case non-account holders). W&Co reserves the right to alter service times and delivery dates, if on inspection of the Client¹s order they differ significantly from the specification understood by us when the quotation was issued. W&Co will use its best endeavours to ensure that orders are completed within the times quoted but will not accept any liability for damages in the event of failure to comply. Delivery instructions will be adhered to closely but no responsibility can be accepted for delays. W&Co cannot accept any claim for consequential loss no matter how caused.
Please do not sign for the delivery before checking thoroughly for any damages that may have occurred in transit. If damage has occurred, the goods should be rejected at point of delivery or signed for as “DAMAGED” and reported to W&CO within 3 working days. If you cannot check the delivery at the time please write “UNCHECKED” next to your signature, but ensure the goods are checked and any damage reported to W&Co within 3 working days of the delivery. Costs for damages cannot be obtained by W&Co from the transport company if the client has signed for the goods; as by doing so the goods are deemed to have been received ‘in good condition.’ W&Co cannot accept any claims for any consequential loss thereafter, no matter how caused, if the client has failed to comply with these conditions.
RETURNS: The easiest way of letting us know about a problem is to telephone us immediately upon receipt of goods on our national call rate number 08456 25 35 45 and our helpful staff will be happy to assist you with any query you may have. Confirmation of the “reason for return” should be sent in writing to W&Co Design Solutions Ltd, Unit 9 West Yoke Farm, Michaels Lane, Ash, Sevenoaks, Kent, TN15 7EP or via fax on 08456 25 35 46 within 5 working days of the receipt goods by client or his agent.
If the goods were refused due to damage in transit and signed for as “DAMAGED”, the cost of return should be borne by the courier company. Otherwise, the cost of the return will be borne by the client and the goods will be repaired or replaced (in extreme circumstances) should the “reason for return” be found valid. W&Co will not refund goods (for business to business transactions) that are: a) in good working order b) repairable or replaceable c) custom made, i.e. produced to the customer’s specifications d) in the possession of the client or their agent for more than 5 working days without informing W&Co in writing. A refund can be given on standard stock items if the above conditions have been met; this refund would incur a restocking fee of 15% of the total order value. In all cases W&Co reserve the right to repair or replace goods over refunding monies.
Should the goods be rejected purely under the distance selling regulations (applies to consumer purchases only) then delivery costs and financial costs (e.g. credit card charges) incurred by W&Co will be borne by the consumer. Refunds in these cases will be refunded upon the receipt of written confirmation of cancellation from the consumer.
INSTALLATIONS: W&Co must be notified via written order of any Installations ten working days prior to the event to guarantee works. This is also subject to the completion of an installation report sheet for special venues if needed, which will enable us to prepare appropriately. Installation report sheets must be completed five or more working days prior to the event. Installations are also subject to additional charges such as congestion charge, toll fees and parking. Any cancellations must be reported to W&Co at least 48 hours prior to the event; else a cancellation fee of 50% will be incurred.
W&Co’ s working hours are 9.00am - 5.30pm Monday to Friday. Any work outside these hours will be charged at time and a half or double time, please see your quotation for confirmation. A standard days installation is up to a maximum of 8 hours, after which additional charges will be incurred at the same rates pro rata to additional hours worked. After each installation, an invoice will be sent to your offices. If you have pre-paid for installations, invoices are for your reference and will indicate that payment has already been received.
W&Co do not advise the usage of supplied products for external events unless specified and will hold no responsibility for damage or injury involving these products during any event whether it be internal or external.
CLAIMS: Any other issue with goods received from W&Co must be reported to W&Co in writing within 5 working days from receipt of goods by client or his agent. It is necessary that all relevant work and original material be returned to W&Co.
LIABILITY: W&Co will take all reasonable care in handling Client's materials. W&Co advises all Clients to insure their materials for their full value against all risks, loss or damage at all times, including transit to and from W&Co’ s premises. Where original materials are submitted to W&Co on computer disk or other electronic or digital erasable media, the Client is advised to retain a copy for safe keeping. The Client shall inform W&Co in writing, if they do not have additional copies. W&Co’ s liability for loss or damage to Client's materials, however caused, shall be limited to £50 per order. W&Co shall not be liable for any consequential losses, special damages or other indirect losses.
COPYRIGHT: It is understood that the placing of an order constitutes a warranty by the Client that he/she is fully entitled to the copyright in any material made available to W&Co and that he/she has secured all necessary authority and permission in respect of the use thereof, and the Client assumes absolute liability for any resulting action brought by a third party.
DESIGNS: Designs, drawings and artwork produced by W&Co remain their property and cannot be traced, copied or exhibited to any third party without written consent or until specifically paid for in full. W&Co will send a proof of digital artwork designed as a PDF or in an alternative specified digital format if requested. Hard copy proofs are available at an additional cost. Once a proof is approved by the client W&Co are no longer liable for any errors in the artwork once printed.
PRINTING: Our experienced technicians will offer the best colour match that our branded machines can offer via professionally colour calibrated print software. All orders for print are accepted on the understanding that it is not always possible to guarantee an exact colour match and therefore, W&Co will not be liable for failure to do so. If colour matching is a critical requirement the client should request a proof to approve the colour accordingly. Without special instructions or colour guide; colour reproduction will be at the discretion of our technicians. Colour matching cannot be guaranteed between prints from the same origination printed at different times, due to the chance of small differences in processing the digital image and the potential of natural fading over time. Fading of printed material occurs mainly due to UV exposure; the longevity of the print depends on the location, the ink and the media used. W&Co use branded inks, media and printers and will not be held liable for any fading that may occur and any guarantees are in accordance with manufacturers guidelines. As standard, W&Co utilise dye-based inks for inkjet printing as they offer the best colour gamut at the best price. However, fading is likely to happen sooner on dye-based inkjet prints than other print processes. Therefore, if maximum print life is a critical requirement it should be stated before the job goes ahead to ensure the use of printers, inks and materials which give the optimum colour fastness.
LIEN AND RESERVATION OF TITLE: W&Co retains title to the goods until all amounts due from the Client are paid in full. In the event of the client being unable to pay his debts, W&Co may enter the Client's premises and recover the goods, which are its property by virtue of this clause.
FORCE MAJEURE: W&Co shall not be liable for failure to carry out any contract owing to an act of God, war strikes, lock-outs, fire, storm, breakdown of machinery or any other cause above and beyond our control or owing to inability to procure materials or services except at increased prices.
