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W&Co Privacy Policy

W&Co Design Solutions Limited and our websites are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more efficient service. We have been registered as a data user under the Data Protection Act 1998 (DPA) and thereafter undertake to comply with General Data Protection Regulation 2018 (GDPR).

Controllers of personal information.

Any personal information provided or to be gathered by W&Co Design Solutions Ltd is controlled primarily by:

W&Co Design Solutions Ltd.
Unit E5 J31 Business Centre
Motherwell Way
West Thurrock
Grays
Essex RM20 3XD
United Kingdom

Tel: 01708 863260

Email: contact@w-co.co.uk

What information do we collect and how do we use it?

For Contract Fulfilment

When you request a quotation from us we need to know your name, email address and business address. This allows us to undertake processes such as: fulfil your quotation request; check your business' credit rating if the order is on a credit account; notify you of the status of your order and process invoices or credit card payments.

We also ask for your business' telephone number which enables us to contact you in circumstances such as: if there are queries on a quotation request, an issue with your order or a delay in payment of an invoice or a credit card payment doesn't go through. In the very unlikely event that our couriers are having problems finding your address, your telephone number may be given to them to obtain more detailed directions.

Data is stored on our database software called Clarity Pro, which is located on our local server and is protected by our firewall. Clarity Pro has individual logins and a password to access the data and all members of staff have been made aware of the importance of data privacy and protection.

For Marketing

We may at times monitor website customer traffic patterns and site usage to help us develop the design, layout and performance of the website.

Prior to the implementation of GDPR on 25th May 2018 we made you aware that we used the information we collected to occasionally notify you about important functionality changes to the website, new W&Co products, services and special offers we thought you would have found useful. There was always, and still is, the option to unsubscribe directly from the marketing newsletter and/ or you can email us at contact@w-co.co.uk and request to opt out.

We never have, or ever intend to, market, send newsletters or updates to consumers or sole traders; we are a business-to-business company.

Subsequent to GDPR implementation the default position, on our website and database, is that all new customers are opted out of any marketing or newsletters. Therefore, we only offer new business customers the option to opt in to newsletters or marketing either directly in email or via a tick box on the quote submission form.

Will W&Co Design Solutions Ltd disclose your information it collects to outside parties?

W&Co Design Solutions Ltd does not sell, trade or rent your personal information to others. In the very unlikely event that we ever did choose to do this in the future we would contact you directly for your consent.

W&Co Design Solutions Ltd does use the business information to check credit rating and secure credit insurance to cover amounts requested on a credit account, if a credit account has been agreed to.

W&Co Design Solutions Ltd may decide to produce aggregate statistics about our customers sales, traffic patterns and related website information and may show this to reputable third parties (for instance banks or investors) for the purpose of producing future business plans, expansion plans, obtaining finance and to improve your website browsing experience.

Your Data Rights

You have the right to request personal data that we may hold and we must give it to you within a month. You also have the right to be forgotten, if you wish for your data to be deleted we will do so as soon as we can.

In summary

You can trust W&Co Design Solutions Ltd to be committed to protecting your personal information. We do not sell, trade or rent you personal information to third parties. Your data sent via the quote submission form is security encrypted over a secure server layer (SSL) before being sent to us. All data held by W&Co Design Solutions Ltd is held on a password secure database on a firewall protected server.

We hope that you enjoy every visit to our website now and in the future - thank you.

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