Returns Policy & Refunds
W&Co want you to be happy every single time you make a purchase from us. However, in the unlikely event goods are faulty or damaged in transit you may need to return them. The easiest way of letting us know about an issue is to telephone us immediately upon receipt of goods on our local call rate number 08456 25 35 45 and our helpful staff will be happy to assist you. Confirmation of the 'reason for return' should be sent in writing to W&Co within 3 working days of the receipt goods by client or their agent in accordance with the terms of the returns policy.
Here is an excerpt taken from our full terms and conditions applicable to all work undertaken by W&Co with the relevant terms of our returns policy:
7. RETURNS POLICY
7.1 Any return of the Goods by the Customer shall be subject to the Returns Policy.
7.2 In the unlikely event that the Goods do not conform to the Contract and the Customer wishes to reject or return the Goods to the Company, the Customer shall notify the Company by telephone as soon as possible after delivery of its wish to return or reject the Goods and shall confirm its reason for returning or rejecting the Goods in writing to the Company within three (3) Working Days in accordance with the Returns Policy.
7.3 If the Goods are rejected under clause 6.9* the Company's courier shall bear any and all costs of returning the Goods to the Company, if the Goods are returned on any other basis or for any other reason, then the Customer shall bear any and all costs of returning the Goods to the Company, subject to clause 7.4 below, in accordance with the Returns Policy.
7.4 The Company shall inspect the returned Goods once received to determine whether, in the opinion of the Company, the Goods are faulty or do not conform to the Contract. If, in the opinion of the Company, the Goods are faulty or do not conform to the Contract then the Company shall, at its sole discretion:
7.4.1 repair the Goods;
7.4.2 replace the Goods;
7.4.3 provide the Customer with a full or partial refund of the sums paid by the Customer for the Goods under the Contract; and/or
7.4.4 provide the Customer with a full refund of any costs incurred in returning the Goods to the Company, subject always to the terms of this clause 7 and the Returns Policy.
7.5 The Contract will apply to any repaired or replacement Goods supplied by the Company to the Customer in accordance with the Contract.
7.6 If the Company elects, at its sole discretion, to provide the Customer with a full or partial refund in accordance with clause 7.4, the refund shall be subject to:
7.6.1 the full compliance by the Customer to conditions outlined in the Returns Policy; and 7.6.2 the payment by the Customer to the Company of a discretionary restocking fee of up to 15 % of the total price payable for the Goods under the Contract, which the Company, at its sole discretion, elects to charge to the Customer to reimburse the Company for any liabilities, costs, expenses, damages and losses incurred by the Company which are directly attributable to the Goods or the return of the Goods under the Contract, including (without limitation) any liabilities, costs, expenses, damages and losses incurred by the Company in communicating with the Customer, quoting for the Goods, preparing the Contract, invoicing for the Goods, packaging the Goods, labelling the Goods, arranging dispatch of the Goods, dismantling the Goods on return, re-boxing the Goods on return, checking for damage of the Goods on return, revising the stock chart at the Company's premises following the return, issuing a credit note to the Customer, postage costs (including courier charges) in relation to the Goods and any general expenses or inconvenience caused to the Company, in accordance with the Returns Policy (the Restocking Fee), for the avoidance of doubt the Parties agree that, if applicable, the Restocking Fee may be deducted by the Company from any sums refunded to the Customer in accordance with the Returns Policy.
7.7 If, upon inspection by the Company under clause 7.4 above, the Goods are found to have been supplied in accordance with the Contract, the Company shall have no further obligation in relation to the Goods and the Customer shall pay all sums due to the Company in relation to the Goods under the Contract.
7.8 Subject to Condition 7.9 below, the Customer does not have a general right to reject or return the Goods under the Contract and furthermore, for the avoidance of doubt, the Customer has no general right to a refund of the price paid for the Goods under the Contract.
7.9 Consumer rights
7.9.1 If the Customer is a consumer (as defined in the Consumer Protection (Distance Selling) Regulations 2000 as amended), the Customer may cancel the Contract at any time within seven (7) Working Days, beginning on the day after delivery of the Goods. In this case, the Customer shall receive a full refund of the price paid for the Goods under the Contract in accordance with the Returns Policy.
7.9.2 To cancel a Contract under clause 7.9.1, you must inform us in writing. You must also return the Goods to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
7.9.3 Details of this statutory right, and an explanation of how to exercise it, are provided in the Returns Policy. This provision does not affect your statutory rights.
*see clause on full terms and conditions by following this link: www.w-co.co.uk/termsandconditions.php